Refund and Return Policy
Thank you for shopping at LacedUp By:VibeFlex Sports. We are committed to providing you with high-quality activewear and sporting goods. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items such as undergarments, swimwear, and personalized items are not eligible for return due to hygiene reasons and customization.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [insert email address] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
- Once you receive the RMA number, securely package the item(s) you are returning, including a copy of the original packing slip or order confirmation.
- Write the RMA number clearly on the outside of the package.
- Ship the package to the following address:
LacedUp By:VibeFlex Sports
[Insert Return Address]
Tampa, Florida
You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team at [insert email address]. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email address] with photos of the damaged or defective product. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personalized or customized items
- Undergarments and swimwear (due to hygiene reasons)
- Items marked as final sale
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [insert email address].
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
LacedUp By:VibeFlex Sports
[Insert Address]
[Insert Email Address]
[Insert Phone Number]